Privacy policy

Privacy Policy

Last updated: October 24, 2026

This Privacy Policy describes how The Metal Kalakar (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from themetalkalakar.com (the "Site") or otherwise communicate with us.

1. Information We Collect

When you visit the Site, make a purchase, or interact with us, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may collect the following types of information:

  • Contact Details: Your name, billing address, shipping address, email address, and phone number.
  • Order Information: Details about the products you purchase, view, or add to your cart.
  • Device & Usage Information: Information about your web browser, IP address, time zone, cookies installed on your device, and how you interact with the Site.
  • Customer Support & Verification Data: Unboxing videos, photographs, or communications provided when raising a replacement or return request.

2. How We Use Your Information

We use your personal information to operate our business, provide our services, and fulfill our contractual obligations, including:

  • Processing your orders, accepting payments via secure payment gateways, and arranging shipping.
  • Communicating with you regarding order updates, tracking information, and customer support.
  • Screening orders for potential risk, fraud, or abuse.
  • Improving and optimizing our Site, products, and customer experience.
  • Complying with legal obligations, tax requirements (including GST invoicing and tax filings), and enforcing our store policies.

3. Sharing Your Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, such as:

  • Shopify: Our e-commerce platform host, which powers our online store.
  • Shipping & Courier Partners: Third-party logistics providers and courier companies to deliver your orders and handle reverse pickups.
  • Payment Gateways: Secure financial partners to process your payments safely.
  • Legal Authorities: When required by law, regulation, or court order (such as tax authorities for GST compliance or fraud prevention).

4. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information or as required by applicable tax, accounting, and legal regulations.

5. Changes to This Privacy Policy

The Metal Kalakar reserves the right to update, modify, or amend this Privacy Policy at any time without prior notice or individual announcement. Any changes will take effect immediately upon posting on the Site.

Contact Us & Business Information

If you have questions about our privacy practices, wish to make a complaint, or would like to exercise your data rights, please contact us at:

  • Store Name: The Metal Kalakar
  • Email: themetalkalakar@gmail.com
  • Phone / WhatsApp: +91 8868081245
  • Business Address: Delhi Road, Moradabad, Uttar Pradesh, India
  • GSTIN: [Pending / To be updated shortly]